Policy

• What is Trulyasia.com

• Why is Trulyasia.com

• Discounted Internet Rates

• Shop Safe and Privacy Guarantee

• Privacy Statement

• Reservation Guarantee

• Cancellation Policy

• Refund Policy

• Disclaimer

• Contact Information

What is Trulyasia.com?

Trulyasia.com is one of the leading reservation service providers in Thailand. We do specializing in travel products ranging from city hotels to hideaway resorts including facilitating travel planning. We cover over 1,500 leading hotels and resorts listed on our website located throughout Thailand in every province offering you the most reasonable rates with the possibly fastest response and confirmation. Trulyasia.com is now co-branded with Agoda.com : an online hotel reservations service which specializes in securing the lowest discount hotel prices in Asia. Agoda is part of Priceline.com (Nasdaq:PCLN). Based in Singapore with operations in Bangkok and the Philippines, Agoda's network includes 9,000 hotels in Asia and more than 65,000 worldwide.

We also provide you with a comprehensive and up to date travel guide for your convenience. By constantly reviewing the hotels we offer, to ensure that our clients receive the quality they expect at the very best value for money. Our aim is to make your travel arrangements easy at the most reasonable budget.

Why is Trulyasia.com?

At Trulyasia.com, customer satisfaction is our top priority and our staff is fully committed to meeting and exceeding your every expectation.

“Thailand, WE HERE” is our competitive advantage of the company. With a numbers of properties in Thailand as our business partners, Trulyasia.com is passing through all the benefits offered by the properties themselves and also our special deals or rates. Budget saving, easy access and quick response, and instant confirmation are what we do focus on and consider as the advantages traveling with our service.

Discounted Internet Rates

Our discounted internet rates could save your budget. Because of the large number of hotel reservations we produce daily and the strong connection toward our tourism partnership, we are able to negotiate the best possible hotel rates. We guarantee our discounted internet rates to be up to 75% off retail prices. To secure your reservation at these The Low Rates, we require up-front credit card payment. This will ensure that you have a room when you arrive at your destination.

Shop Safe and Privacy Guarantee

Your transactions with Trulyasia.com are safe. All our credit card transactions use Secure Socket Layers (SSL) encryption so you can be assured that the information you send to Trulyasia.com cannot be intercepted or decrypted by anyone else and that it is totally secure.

The using of our co-branded Agoda payment system ensures confidentiality of your personal data and safe use of your credit card for travel transactions. You can supply your credit card details by any one of the following secure methods:

• By using our secure (SSL) online Cardholder Information Form

• Via secure (SSL) 'Live Chat' one of our Customer Service Agents

• By fax, using our Credit Card Fax Form (Required for bookings where the guest name differs from the cardholder)

• Or by telephone, directly to our Customer Service Center at +66-2-625-9100

Privacy Statement

Trulyasia.com is very concerned about protecting the privacy of our customers. Trulyasia.com will not modify, copy, distribute, transmit, license, sell or redistribute any of your personal profile information, except to fulfill your request for services or to help you secure a hotel reservation. Customer comments or testimonials will not be used without written consent.

Reservation Guarantee

Reservations secured via Trulyasia.com are also now backed up with our Reservations Guarantee. If your confirmed reservation at the hotel (for which you have been issued a voucher) is not available or cannot be honored when you arrive to check-in and no other room types that you had booked are available, immediately contact our 24-hour Customer Service Center at the contact number(s) listed on your hotel voucher. Our Customer Service Agents will arrange a room at another convenient and comparable hotel and we will pay for the first night's stay, equivalent to the actual cost of a 1 night stay based on the original reservation, including any tax and service charges. Also, just provide a receipt and we will also pay for all communication costs to our office.

Cancellation Policy

Unless specifically mentioned otherwise in the cancellation policy, if you wish to cancel your booking before the cancellation due date specified in the confirmation email, a cancellation fee of US$15 will apply.

Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. The additional US$15 cancellation fee will NOT be charged in this case.

Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.

Any changes to your reservation must be made through our agents and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Customer Service agents. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).

Refund Policy

To request a refund, please contact us at any of the following:

• By telephone +66-2-625-9100

• By facsimile +66-2-613-1763

• By e-mail to our co-branded at credit@agoda.com

• By 'Live Chat' via our website

Trulyasia.com is committed to providing you with a simple and efficient refund process. Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a PENALTY CHARGE being imposed by the hotel. If a PENALTY CHARGE is incurred, this will be deducted from the amount refunded.

• Your confirmation email will specify the exact cancellation due date (i.e. the deadline you must cancel by in order to avoid any cancellation fee). Generally, the cancellation due date is 14 days prior to arrival at the hotel. The PENALTY CHARGE is usually one-night stay, unless specified on the confirmation email. You should reply to the confirmation email signaling your acceptance of the PENALTY CHARGES.

• Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will normally be refunded 100% of the cost of their stay less a $15 administration fee within 10 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 days, and any applicable PENALTY CHARGE will be deducted from the amount refunded.

• Shortened stays, in most cases, will be refunded within 10 days, net of any PENALTY CHARGES applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process. If however, you notify us after checking out, some shortened stay refunds may take longer because some hotels can be slow to confirm the exact dates of your stay. If your refund is likely to take longer than 10 days to process, we will notify you via email upon receipt of your request.

Disclaimer

• Trulyasia makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.

• Trulyasia.com hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website.

• While Trulyasia makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.

Contact Information

Trulyasia.com is a registered travel agent with the Tourism Authority of Thailand. TAT License No. 11/4023.